Terms & Conditions
Terms & Conditions
Terms and Conditions for Use and Sales
Last updated 23rd. March 2015
1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by Adults over the age of 18. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Shipping and Customs Duty
6.1 We aim to deliver in stock items within the time scales as per the delivery method selected during the checkout process. At the latest we aim to deliver all orders where the items are in stock within 14 days. We show current stock availability on all items deliverable by post, and an stock overview during the checkout process. If any ordered item is found to be out of stock, we will contact you immediately to provide an approximate date that the goods will become available, or in some instances we may also offer an alternative item. If neither the alternative product (if offered) or the expected delivery date are suitable we will offer a full refund.
6.2 We cannot be held responsible for disruption or delay to shipping times caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
6.3 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
Any orders placed that breach any of the above terms will be rejected and not shipped.
7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 / Consumer Rights Directive 2013 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within fourteen working days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 / Consumer Rights Directive 2013 once you have used your product, unless the product is defective and you are returning it for this reason. This Applies to all courses and trips.
7.4 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.
7.5 Please observe the following procedure for all returns to us:
7.5.1 On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
7.5.2 If you are returning your product because it is defective, please state the defect or defects.
7.5.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.6 Where orders are cancelled, or items are returned for any reason other than being defective you are liable for all costs incurred for the return of the item(s).
7.8 We recommend that all returns be sent by registered post (not express), so that a record of the return is available for you.
7.9 We will not issue refunds for any items lost or stolen in transit to us.
7.10 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.11 In cases where you are liable for the cost of retuning goods to us, if you are unable to or fail to return any product(s) to us we may make arrangements to have the product collected from you. You will be liable for any costs incurred by this action.
7.12 Products may be returned by customers to the company address.
7.13 Subject to the above, we will refund the purchase price of a returned product(s) plus the cost of standard shipping for the returned product(s) within fourteen days of receiving written notification of your intention to return the product.
7.14 When refunding outbound postage costs on returned items we will only refund the cost of the standard delivery option for the product(s) returned. If you elected to choose any form of express or more expensive shipping service we will only be liable to refund the cost of the standard service that was available to you.
7.15 Where the item(s) are being returned due to a defect we will also refund the cost of any standard/recorded postage incurred returning the product(s). Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries as quickly as possible an within a maximum of five working days.
9. Faulty Products
Where a Customer experiences a fault with a product it can be returned to shop.snowdonia-spearfishing.co.uk, subject to our returns policy above.
10. Events outside our control
shop.snowdonia-spearfishing.co.uk, shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not to, acts of god, war, civil disorder or industrial dispute.
11.1 shop.snowdonia-spearfishing.co.uk grants you a licence to access the content, information and services contained within our website for personal use only.
11.2 This licence allows you to download and cache (using your browser) individual pages from our website.
11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
11.5 Our website cannot be placed within the frame-set of another site.
11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of shop.snowdonia-spearfishing.co.uk, unless expressly acknowledged as otherwise.
12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
13. Reasonably Foreseeable Losses
13.1 shop.snowdonia-spearfishing.co.uk will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
13.3 shop.snowdonia-spearfishing.co.uk does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Failure by shop.snowdonia-spearfishing.co.uk to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
16. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and shop.snowdonia-spearfishing.co.uk. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.
Our contact details are as follows:
[to be confirmed]
From within the UK: [to be confirmed]
International: +44 [to be confirmed]
From within the UK: [to be confirmed]
International: +44 [to be confirmed]
Company registration number: [to be confirmed]
VAT registration number: [to be confirmed]
[to be confirmed]